Frequentely Asked Questions
Everything you've ever wanted to know about carpet cleaning.
How long will it take to do the job?
On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
Do fabric protectors really work?
Fabric protectors won't prevent your carpet from getting dirty. Their purpose is to protect your carpet from permanent stains and prolong the life of the fabric, which they do very will if properly applied.
What kind of chemicals do you use?
We use top-of-the-line green cleaning products, biodegradable and consistent with industry standards and manufacturers' recommendations. Our products are environmentally friendly, safe for children and pets, and OSHA and EPA compliant.
How long does it take to dry?
It usually takes from 8 to 24 hours to dry depending upon the condition and thickness of the carpet, and ventilation. You can usually walk on it as soon as we're done. I wouldn't throw a party or anything but normal traffic won't hurt it. Just be careful not to slip when going from damp carpet onto a hard surface.
Will the price change?
When you call for an estimate, we ask a series of questions which will help detect any conditions which may involve an extra charge. These charges are standard in the industry. The difference is we will let you know up front what to expect. The choice is still yours.
What kind of wax or sealer do you use on hard floors?
We offer specific waxes as needed. Static free wax is available for computer rooms. Harder waxes are available for areas that tend to get scuff marks and high traffic wear. As always, we will give you care instructions on how best to maintain your floor on a regular basis.
How do you treat pet stains and odor?
Because dogs and cats don't sweat, their urine contains alkaline salts which absorb moisture out of the air. Thus, pet urine never really dries. It becomes a feeding ground for bacteria which causes odor, staining and discoloration. Minor conditions can be handled with a combination of germicidal and enzyme surface treatments, and enzyme injections into the padding. Major conditions usually require pad replacement and floor treatment in addition to treating the carpet.
What do you consider to be an "area"?
Typically, an area is a room that is up to 300 square feet (that is 15 x 20 or approximately the size of a two-car garage). Living room/dining room combos are considered two areas. Any area over 300 square feet but less than 600 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location.